Help & FAQs
Products
Yes, unlike most conventional brands, Grace & Green products are certified-organic and either reusable or made with biodegradable materials. We use organic cotton and bamboo, making our products free from pesticides, dyes, bleaches, and other toxic chemicals.
Our premium products use the highest grade ingredients, such as 100% certified organic cotton, and are manufactured in an ethical and sustainable way. Although our products are a few pence extra per unit, we have also invested heavily in sustainability and social impact initiatives to ensure our products are kind to the body and planet. We aim to make our products as accessible as possible and offer discounts through our subscribe & save repeat order services, and be sure to sign up to our newsletter to be the first to know about promotions.
Our products are hypoallergenic, made from 100% certified organic cotton, and free from toxins, chemicals, dyes, and fragrances. Grace & Green products are especially suitable for people with sensitive skin types.
Grace & Green liners are made with supersoft organic bamboo or cotton for comfort and protection. Perfect for a light flow, spotting in between periods, discharge or other leaks. We believe in transparency so we always disclose our full ingredients list which you can read below.
Bamboo Liner Ingredients: Organic bamboo, corn fibre, sap core and biodegradable plant starch wrapper.
Cotton Liner Ingredients: Certified-organic cotton core and top sheet, backsheet and individual wrap in biopolymer film, silicone paper and adhesive.
Our day pads are perfect for a medium flow. Our night pads have a higher absorbency making them better for a heavier flow, or for overnight use.
Made with organic cotton or bamboo, Grace & Green pads combine comfort with superior protection. Made with biodegradable materials, our pads are engineered with your body and the environment in mind. We believe in transparency so we always disclose our full ingredients list which you can read below.
Bamboo Pad Ingredients: Organic bamboo, corn fibre, sap core and biodegradable plant starch wrapper.
Cotton Pad Ingredients: Certified-organic cotton core and top sheet, backsheet and individual wrap in biopolymer film, silicone paper and adhesive.
Absolutely! Our tampons conform to the standard absorbency of up to 6g for Light Tampons, 6-9g for Medium Tampons , 9-12g for Super Tampons, and 12-15g Super Plus Tampons. It is important to use the correct absorbency tampon for your period.
Our non-applicator tampons are made from organic cotton, and use a woven cord, not glued. Free from toxins, chemicals, dyes, or fragrances. The non-applicator tampons are uniquely wrapped in recyclable paper to keep sterile until use.
Ingredients: 100% GOTS-certified organic cotton, organic cotton cord, sewing yarn, and individually wrapped in recyclable paper.
Our applicator tampons are made from organic cotton with a biodegradable cardboard applicator, and use a woven cord, not glued. Free from toxins, chemicals, dyes, or fragrance.
Ingredients: 100% GOTS-certified organic cotton, organic cotton cord, sewing yarn, cardboard applicator and individually wrapped in recyclable paper.
Yes! Our products are produced without animal by-products or animal-derived ingredients and we don’t test on animals or ask third parties to test on animals on our behalf.
The Grace & Green collection uses organic cotton certified by GOTS (Global Organic Textile Standard), ICEA and carries the seal of organic cotton. We also use organic bamboo certified by OEKO-TEX®.
Organic raw materials create safer period products that are gentle on your skin. Free from toxins, chemicals, dyes, and fragrance. Grown without toxic chemicals, organic crops promote better soil and air quality, and is less water and energy intensive than conventionally grown cotton or bamboo.
Organic farming creates better health standards for farmers and their surrounding communities, and preserves land quality for future generations.
Subscriptions
Don’t worry! Simply email [email protected] or call: T +44 (0)117 330 5796 and we will help you get back into your account.
Simply select the ‘sign in’ link at the top of our website. Use your login details to access and manage your account.
If you purchase a product from the ‘Grace & Green Lifestyle’ section of our webstore at the same time as setting up a repeat period product order, don’t worry these ‘lifestyle’ items will not be included in your repeat order. These items will automatically processed as a one-off purchase. Remember, you can update your order preferences in your account anytime.
Your first order and payment will be processed at the time of placing the order. Your repeat orders will then be billed using the same payment option and shipped 5 days before the date of the month in which you placed your first order. This is to ensure you receive the product at the same time every month or quarterly, depending on the frequency you ordered.
Absolutely! We aim to make this as easy as possible for you so there are no contracts or restrictions. You’re in complete control of your repeat order. You can manage your orders in your account and choose to pause, edit, or cancel your repeat order at anytime.
You may cancel your contract with us for the goods you order at any time. To avoid additional charges after cancellation you must cancel your contract at the latest 5 working days before your next payment is due. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
To cancel your contract you must notify us by an email to [email protected] or call T +44 (0)117 330 5796
Simply select the products you would like, then choose a monthly or quarterly delivery option. Update, pause, or cancel at any time in your account. The power is in your hands.
Payment
If you set up a repeat order, you can update or change your payment method in your account.
If you’re placing a one-off order you can pay using VISA, MasterCard, American Express, bank transfer, or PayPal. If you set up a subscription, you can pay using your bank account details (Direct Debit), VISA or MasterCard. For full details check out our ‘Ways to pay’ page.
Delivery & Returns
We want you to be happy with your Grace & Green products, however, due to the nature of the products we cannot accept returns due to change of mind. Returns will only be accepted if the goods are faulty, damaged, have been described incorrectly or if you have received an incorrect order. Please contact us within 14 days of delivery by either email to [email protected] or call +44 (0)117 330 5796
We offer free, tracked delivery via Royal Mail within the UK when you spend £45 or more on a one-off order. If your one-off order is under £45, we offer the same tracked Royal Mail delivery for a flat fee of only £2.25.
We current only ship to the UK.
