Delivery & Returns

Delivery & Returns

Delivery

Grace & Green is based in the UK but we ship our products worldwide! Here’s everything you need to know about our deliveries and returns.

What are my delivery options?

UK Standard Delivery
3-5 working days
All UK Standard Delivery orders sent via Royal Mail will have tracking information.

We offer free, tracked delivery via Royal Mail when you spend £45 or more on a one-off order. If your one-off order is under £45, we offer the same tracked Royal Mail delivery for a flat fee of only 99p.

For repeat ‘Subscribe & Save’ orders a flat 99p Royal Mail tracked delivery charge will be applied for each shipment.

For one-time UK purchases, you can also choose Royal Mail Special Delivery then your tracking information will be sent in the email confirmation you receive when your order is dispatched.

International Delivery
5+ working days
We deliver to over 50 countries and territories from just £6.95, via Royal Mail (see below).

How long will my delivery take?

Yes! For UK one-off orders or for ‘Subscribe & Save’ orders over £45, we offer free tracked Royal Mail delivery. For UK orders under £45 we charge a flat delivery fee of 99p for tracked Royal Mail delivery.

Do you deliver internationally?

Absolutely. We use Royal Mail to deliver to over 50 countries and territories around the world from just £6.95. Delivery times are approximate and depend on local delivery services in each country. See our International Delivery guide below for more information.

How can I track my delivery?

For one-time purchases, if you chose Royal Mail Special Delivery, Royal Mail International Tracked, or International Courier then your tracking information will be sent in the email confirmation you receive when your order is dispatched.

All UK Standard Delivery orders sent via Royal Mail will have tracking information which will be emailed to you once your order is dispatched.

International Delivery

We deliver internationally…

What are my international delivery options?

Europe Zone 1
(Ireland, France, Germany, Netherlands, Belgium, Luxembourg, Denmark, Sweden, Italy, Spain, Portugal, Greece)
Tracked & Signed delivery via Royal Mail and your national postal service.
5-7 working days
£6.95

Europe Zone 1
International Courier (DHL)
3-5 working days
£24.95

Europe Zone 2
(Austria, Andorra, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Hungary, Iceland, Latvia, Lithuania, Malta, Norway, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Vatican City)
Tracked & Signed delivery via Royal Mail and your national postal service.
5-10 working days
£7.95

Europe Zone 2
International Courier (DHL)
3-7 working days
£24.95

World Zone 1
(USA, Australia, New Zealand, Singapore, Japan, Brazil, Canada, Hong Kong, India, South Korea, Malaysia, Israel)
Tracked delivery via Royal Mail and your national postal service.
5-10 working days
£8.95

World Zone 1
International Courier (DHL)
4-7 working days
£24.95

World Zone 2
(all other countries including Saudi Arabia, UAE)
International Courier (DHL)
5-10 working days
£24.95

Do I have to pay customs and/or import charges?

If you are a international customer outside the EU, you may need to pay customs charges and/or taxes when your order arrives in your country. Please check with your country’s customs and border control for more info on this. Grace & Green cannot be held responsible for any charges incurred when importing items into your country.

Repeat order deliveries

If you choose to set up a Subscribe & Save ave repeat order, you will receive your chosen products in line with the frequency you set. Your repeat order can be managed in your Grace & Green account and can be set up to be delivered on a monthly or tri-monthly basis. In the account section, you can also find order dispatch information. If you’re getting too many deliveries, you can easily edit the product selection and quantities in your account or even pause your order.

What if my order is late?

If your order has not been delivered in the estimated time, please email hello@graceandgreen.co T +44 (0)117 330 5796

Returns

We want you to be happy with your Grace & Green products, however, due to the nature of the products we cannot accept returns due to change of mind.

Returns will only be accepted if the goods are faulty, have been described incorrectly or you receive an incorrect order. Please contact us within 14 days of delivery by either email hello@graceandgreen.co or by telephone T +44 (0)117 330 5796